Shipping policy

Shipping Policy

Last updated: 7 July 2026

At Nuvina, we aim to provide a clear and reliable delivery experience. This policy explains where we deliver, our processing and delivery times, tracking information, and what to do if an order is delayed or missing.

Shipping area

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international delivery.

Shipping cost

Free standard shipping is included on all UK orders.

There is no minimum order value required to qualify for free standard shipping.

Any available delivery options and charges will be displayed clearly at checkout before payment is completed.

Order processing time

Orders are normally processed within 1–3 business days.

Our processing days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or UK bank holidays will begin processing on the next business day.

Processing time is the time required to prepare and confirm an order before it is handed to the delivery carrier.

Estimated delivery time

The estimated total delivery time is:

4–11 business days from the date the order is placed.

This consists of:

Processing time: 1–3 business days
Estimated transit time after dispatch: 3–8 business days
Estimated total delivery time: 4–11 business days

Business days are Monday to Friday and exclude UK bank holidays.

Delivery dates are estimates rather than guarantees. Occasionally, delivery may take longer because of circumstances outside our reasonable control, including carrier disruption, severe weather, unusually high order volumes, or incorrect delivery information.

Order tracking

Once your order has been dispatched and tracking information becomes available, it will be sent to the email address used when placing the order.

Your dispatch email may include:

The tracking number
The delivery carrier
A link to follow the shipment

Tracking information can sometimes take a short time to become active after dispatch.

Please make sure your email address is entered correctly during checkout and check your spam or junk folder if you have not received the dispatch email.

Delivery carriers

The delivery carrier may vary depending on the product, supplier, and delivery destination.

Where available, the carrier’s name and tracking details will be included in your dispatch confirmation email.

Orders arriving in separate parcels

Orders containing more than one product may occasionally be delivered in separate parcels.

This can happen when products are dispatched from different fulfilment locations or become ready for dispatch at different times.

You will not be charged additional shipping fees when an order is divided into multiple parcels. Each parcel may have a separate tracking number.

Changing or cancelling an order

Requests to cancel an order or change the delivery address should be sent within 24 hours of placing the order.

We will make every reasonable effort to accommodate the request. However, changes and cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

If an order has already been dispatched, it must be returned in accordance with our Return and Refund Policy after it has been delivered.

Incorrect delivery information

Customers are responsible for checking that the delivery name and address are accurate before completing their order.

Please contact us immediately if you notice an error.

If an order has not yet entered processing, we will try to correct the information. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Nuvina is not responsible for delays caused by incomplete or incorrect information provided during checkout. We will still assist where reasonably possible.

Delayed orders

If your order has not arrived by the latest estimated delivery date, or its tracking information has not updated for 7 business days, please contact us.

Please include:

Your full name
Your order number
The email address used for the order
Any available tracking information

We will investigate the shipment with the relevant supplier or delivery carrier and provide an update as soon as reasonably possible.

Orders marked as delivered but not received

If tracking shows that your order has been delivered but you cannot locate it:

Check around the delivery address and any designated safe place.
Ask other members of your household or nearby neighbours.
Check for a delivery card, email, or photograph from the carrier.
Contact the carrier using the tracking information provided.
Contact Nuvina if the parcel still cannot be located.

Please report the issue as soon as possible so that we can assist with an investigation.

Lost parcels

If a parcel is confirmed as lost following an investigation, Nuvina will offer an appropriate resolution, which may include:

A replacement, subject to availability
A refund to the original payment method

Damaged, faulty, or incorrect orders

Please inspect your order after delivery.

If an item arrives damaged, faulty, not as described, or incorrect, contact us as soon as possible, ideally within 48 hours of delivery.

Include your order number and clear photographs or videos showing the issue.

The 48-hour reporting request does not affect your statutory consumer rights. Damaged, faulty, and incorrect products are handled in accordance with our Return and Refund Policy.

Contact information

Business name: Nuvina
Email: support@nuvinahome.com
Telephone: 07497 610908

Address:

Nuvina
10 Pine Street South
Bury, Greater Manchester
England
BL9 7BU

Customer service hours: Monday to Friday, 09:00–17:00 BST
Response time: Within 1–2 business days